Most of our 24V 10Ah lithium batteries last for at least 36 holes of golf with normal use, and can be recharged about 800 times.

If the remote control stops responding and the red light does not turn on, the batteries are likely empty.

If the remote stops responding but the red light is on, it needs to be re-registered. This can happen if the trolley hasn't been used for a while or due to an electrical fault.

1. Unplug all plugs for 1 minute.
2. Make sure the trolley’s speed controller is fully reversed.
3. Plug in the trolley and turn it on.
4. Turn on the remote (AB), press and hold the forward button until the trolley starts driving (up to 20 seconds).
5. Repeat if needed.

1. Unplug all plugs for 1 minute.
2. Ensure speed controller on trolley is fully reversed.
3. Plug in the trolley but don’t turn it on yet.
4. Turn on the remote control and hold down the forward button (red light on).
5. While holding the button, turn on the trolley.
6. The trolley should start running within 3 seconds.
7. Repeat if needed.

1. Press the stop/on button on the handle IC board until the LED turns green and flashes quickly.
2. On the remote, press the stop button, then press the go button.
3. The trolley will now work with the new remote.

If you still have issues, email mollyhuang@shunhonggolf.com or sarah@shunhonggolf.com for help.

The trolley and battery have a 1-year warranty.

Defective parts will be replaced free of charge. Normally, products are repaired, but if they cannot be repaired, they will be replaced.

Yes, MOQs are flexible depending on region and customization.

Contact mollyhuang@shunhonggolf.com or sarah@shunhonggolf.com for current pricing and MOQ details.

• 12-month warranty and local support in key markets.
• Dedicated technician network.
• Spare parts available for all G5 models.
• Video guides for maintenance and training.

Yes, we ship to most countries. Shipping costs vary by destination.

Contact mollyhuang@shunhonggolf.com or sarah@shunhonggolf.com for details.

1. Immediately turn off the trolley and pull out all plugs.
2. Put wheels in freewheel mode and push manually.
3. Turn off the remote and stop using the trolley.
4. At home, remove the battery and let it dry completely.

Warnings:

• Water-damaged batteries may no longer charge safely. Charging could cause fire or ignition risk.
• Battery pins must not touch metal objects to avoid electric shock.

Motor drying:

Unscrew two screws at the bottom of the thick tube with a Torx screwdriver. Gently pull out the motor, disconnect electrical wires carefully, and let the motor dry for several days before reinstalling.

Best option: Send the trolley to us for professional repair and parts replacement. We’ll provide cost estimates in advance. Buying a new battery is also recommended.

Visits to our factory in Guangzhou, China are welcome but must be booked in advance.

Contact us by phone or email to make an appointment. Evening and weekend visits possible by appointment.

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